Job Description

Title: SAP AMS lead / SAP Support Lead

Location: 90% remote | 10% travel to Vancouver, BC, Canada

(Not strict travel; based on need basis only) expenses would be paid.

Target start date: 11/4

Modules: SD FI LE MM/IM CAR EWM Basis/Security ABAP

Position Overview:

We are seeking a dynamic and experienced SAP AMS Lead / SAP Support Lead to oversee our SAP support operations. The ideal candidate will have extensive experience in SAP modules, including SD, FI, LE, MM/IM, CAR, EWM, Basis, Security, and ABAP. This role requires strong leadership skills, the ability to manage a team of support professionals, and the expertise to ensure optimal performance and functionality of SAP systems.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of SAP support analysts, ensuring high-quality support and continuous development.
• Incident Management: Oversee the resolution of incidents and service requests related to SAP modules, ensuring timely responses and effective solutions.
• System Monitoring: Monitor SAP systems for performance and availability, proactively identifying and addressing potential issues.
• Module Expertise: Provide expert guidance in SAP SD, FI, LE, MM/IM, CAR, EWM, Basis, Security, and ABAP, ensuring best practices are followed.
• Change Management: Coordinate and manage change requests, ensuring proper testing and documentation.
• Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical requirements.
• Documentation: Maintain comprehensive documentation for processes, procedures, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and enhancements within the SAP environment.
• Training: Provide training and support to end-users, enhancing their understanding of SAP functionalities.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in SAP support and maintenance roles.
• Strong knowledge of SAP modules: SD, FI, LE, MM/IM, CAR, EWM, Basis, Security, and ABAP.
• Proven experience in team management and leadership.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills.
• SAP certification(s) in relevant modules is a plus.

Preferred Skills:

• Experience with SAP HANA and S/4HANA.
• Familiarity with Agile methodologies.
• Knowledge of integration with non-SAP systems.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.

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