Job Description

Seeking an experienced Medical Office Manager to join our Behavioral Health Network. The Office Manager will oversee day-to-day operations at the Poughkeepsie Center supporting our staff and clients right to thrive through supervision of front desk operations and interaction with the individuals we serve.

Title:  Office Manager             

Salary: $21.00 - $23.00 per hour

Status:  Full-Time, Non-Exempt, 40 Hours per Week

Supervisor:  Senior Office Manager

Location:  Poughkeepsie Behavioral Health Center

Center Hours:  Monday, Wednesday, Friday 8:30am-5:30pm & Tuesday, Thursday 8:30am-7pm

Schedule:  Monday - Friday 8:30am-5:30pm, coverage may be needed till 7pm on Tuesdays or Thursdays

Function:

The Office Manager will provide direct support to the front-end Office Specialists and the multi-disciplinary clinical team at the Behavioral Health Center. The daily work focuses on providing supervision for employees performing routine clerical work, such as checking clients in and out of the electronic health record (EHR), collecting copays, updating records, correspondence, and other general medical office duties. The Office Manager ensures that there is adequate office coverage available daily. This position reports directly to the Senior Office Manager.  

Job Requirements:

• Associate degree in human services or related field with experience in a medical office including supervision of staff.

OR

• 5 years of relevant medical office experience.

Competencies:

• Technology proficiency (Windows, Microsoft Office, Electronic Health Records).
• Knowledge of Netsmart or other Electronic Health Record preferred.
• Office of Mental Health (OMH) regulations preferred.
• Well versed in HIPAA Privacy and Security Rules.
• Knowledge of Medicare, Medicaid, and other insurance regulations.
• Communication proficiency.
• Strong organization and multitasking abilities.
• Time management.
• Leadership development.
• Procedure/policy development.
• Collaborative relationship development.
• Public speaking.
• Business acumen.

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D),
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley.

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

Job Responsibilities:

• Oversight of the Behavioral Health Center front office procedures and policies including scheduling, cash collection, supply management, and customer service.
• Facilitates coordination between office staff and Billing team related to client insurance issues, copayments, and authorizations.
• Responsible for ongoing Electronic Health Record (EHR) training and support of office staff.
• Collaborates with other Office Managers on office procedures under guidance of Senior Office Manager.
• Provides training and support in customer service skills.
• Maintains a safe and secure working environment.
• Handles customer inquiries and complaints.
• Maintains office supply inventory.
• Maintains folders and spreadsheets for adequate reporting to Senior Office Manager.
• Oversees adherence to office policies and procedures.
• Manages internal staff relations.
• Addresses and resolves problem situations such as non-routine activities.
• Addresses and resolves client complaints and issues.
• Attends meetings and disseminates information to Office Specialists
• Facilitates staff development and assures that staff are appropriately trained to meet the organizational requirements and regulations.
• Provides leadership to organization staff by example, by knowledge and practice of professional skills, relationship, and standards.
• Assures appropriate staffing by recruiting, interviewing, and recommending candidates for positions in Behavioral Health Centers.
• Bilingual English/Spanish speaking a plus!

Supervisory:

• Direct supervision of Behavioral Health Center Office Specialists.
• Ensure performance of Office Specialists by providing adequate supervision, coaching and guidance.
• Completes staff performance appraisals in a timely manner, addressing disciplinary issues through the organization progressive disciplinary process.

General:

• Participates in organization-wide and organization-appointed committees to facilitate organization program initiatives.
• Responds supportively to changes in programs and policies and takes a broad view of one’s position by assuming additional responsibilities when the need arises.

#INDBH

Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org.

We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services, Inc. follows federal, state, and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.

Must be authorized to work in the United States without work sponsorship.

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