Job Description

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role! Responsibilities: • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel

• Maintain a high level of guest satisfaction by overseeing the whole front office activities
• Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
• Promote hotel services and amenities through various up-selling techniques to increase room occupancy and profitability
• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards

Qualifications:

• Must have a strong focus on putting the guest first with exceptional customer service experience
• High school diploma or equivalent certification required (GED)
• 2+ years managing a team in a hospitality role or equivalent customer service role
• Prior hospitality experience of 3 years is required for this position
• Possess excellent management skills, communication skills, and multitasking skills

About Company: Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

Job Tags

Temporary work,

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