**IMMEDIATE HIRING**
**Job Title: Front Desk Agent**
**Location:** Holiday Inn Express & Suites EAST [Siegen Holiday Circle]
**Position Type:** Part-Time
**Reports To:** Front Desk Manager & GM
**Job Overview:**
As a Front Desk Agent at Holiday Inn Express, you will be the face of our hotel, providing exceptional customer service to ensure a positive experience for every guest. You will handle check-ins and check-outs, manage reservations, address guest inquiries and concerns, and perform various administrative duties to support the efficient operation of the front desk.
**Key Responsibilities:**
1. **Guest Service:**
- Greet guests warmly upon arrival and provide a friendly and efficient check-in/check-out process.
- Address guest inquiries and resolve issues promptly to ensure a high level of guest satisfaction.
- Provide information about the hotel’s facilities, services, and local attractions.
- Handle guest complaints and concerns with professionalism and a positive attitude.
2. **Reservation Management:**
- Manage room reservations using the hotel’s property management system (PMS).
- Confirm reservations and provide accurate room assignments based on guest preferences.
- Process room changes and cancellations efficiently while keeping records up-to-date.
3. **Administrative Duties:**
- Maintain accurate guest information and records.
- Prepare and manage daily reports, including occupancy and financial reports.
- Perform cash handling duties, including processing payments and reconciling cash drawers.
4. **Communication:**
- Communicate effectively with other hotel departments, including housekeeping and maintenance, to ensure guest needs are met.
- Relay important messages and requests to the appropriate departments or personnel.
5. **Check-In/Check-Out Procedures:**
- Verify guest identification and payment methods at check-in.
- Provide guests with keys and instructions for room access.
- Conduct check-out procedures, including processing payments and addressing any final requests or concerns.
6. **Safety and Security:**
- Follow all safety and security procedures to ensure the safety of guests and staff.
- Report any suspicious activity or safety hazards to management immediately.
- Ensure the confidentiality of guest information and uphold data protection standards.
7. **Miscellaneous Duties:**
- Assist with luggage handling and transportation for guests, as needed.
- Maintain the cleanliness and organization of the front desk area.
- Perform other duties as assigned by management to support hotel operations.
**Qualifications:**
- **Education:** High school diploma or equivalent required; additional education or certifications in hospitality is a plus.
- **Experience:** Previous experience in a customer service or hospitality role preferred; experience with OPERA is a plus.
- **Skills:**
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in basic computer applications and office equipment.
- Friendly and professional demeanor with a customer-focused attitude.
**Physical Requirements:**
- Ability to stand for long periods and lift up to 25 pounds.
- Capability to handle repetitive tasks and work flexible hours, including evenings, weekends, and holidays.
**Working Conditions:**
- Work in a hotel environment with occasional exposure to varying noise levels.
- Must be able to adapt to changing priorities and handle multiple tasks simultaneously.
**Benefits:**
- Competitive salary and opportunities for career advancement.
- Paid time off and holidays.
- Employee discounts at Holiday Inn Express & Suites and other IHG hotels.
**How to Apply:**
Interested candidates should submit a resume outlining their qualifications and experience to [niamphillips@gmail.com] or apply online on Indeed.
---
This detailed job description covers the primary responsibilities, qualifications, and working conditions for a Front Desk Agent at Holiday Inn Express, ensuring candidates have a comprehensive understanding of the role and its expectations.
Job Type: Part-time
Expected hours: 16 – 24 per week
Benefits:
Schedule:
Experience:
Shift availability:
Ability to Commute:
Ability to Relocate:
Work Location: In person
...experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there...
...JOB TITLE (#1512):Nurse Practitioner / Cardiology - Bronx, NY New graduates are welcome to apply Impact Recruiting Solutions is currently seeking a Nurse Practitioner to fill an opening with a Multi-specialty practice located in Bronx, New York. Requirements...
...Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience...
...The Mechanical and Process Design Engineer position is responsible for design and development of systems and methods for manufacture of nuclear fuel elements providing supporting TRISO-X. Responsibilities: Create designs for various process systems (chemical, piping...
...Bloomlife is seeking an accomplished VP/Chief Medical Officer to aid the company in defining the future of maternal care delivery. Youll be working at the forefront of the womens health revolution tackling the maternal health crisis. You will be the voice of the healthcare...