Job Description

Dispatcher Regular Full-Time

GENERAL STATEMENT OF JOB

Under general supervision performs shift work at Bald Head Island Transportation Ticket Office. Efficiently dispatches tram and driver resources to transport customers to their island destination and subsequent return to the island ferry terminal. Effectively interacts directly with customers providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership. Completes various reports in a timely manner. Reports to Head Dispatcher.

ILLUSTRATIVE EXAMPLES OF WORK

NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract.

Essential Functions:

Dispatches trams to various locations on island to meet ground transportation needs of authorized customers. Analyzes reservation lists on a ferry by ferry basis and prepares dispatch lists giving due consideration to achieving efficiency of personnel and assets. Distributes lists to Outfitters on a true random basis.

Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations.

Sells ferry tickets to authorized customers in accordance with approved tariff.

Responsible for accurate accounting of shift cash bank.

Records tram reservations numbers daily for each ferry run.

Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup.

Maintains keys to Contractor Service Village for after hours fueling.

Compiles various reports accounting for daily, weekly, monthly passenger volume.

Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.

Uses computerized equipment to enter and retrieve necessary information.

Enters arrival and departure tram reservations into transportation software when required.

Communicates with outfitters, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed.

Communicates with ferry and public safety personnel (via VHF radio if necessary) in coordinating various requests to include Emergency Medical Evacuations from the island.

Reports malfunctions of equipment or repairs needed to proper personnel.

Cross-train in Reservations and Customer Service Center to ensure continuity of operations on all shifts and locations as needed.

Additional Functions:

Performs other related work as required.

Availability to work week-ends, holidays, and evening shifts as required.

Must wear company provided uniform, and maintain professional image at all times.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE

Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge and abilities.

SPECIAL REQUIREMENTS

Basic understanding of Microsoft Office, Word, and Excel programs.

Possession of a valid North Carolina driver’s license.

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